Returns

Items purchased via our online webstore may be returned for refund or exchange within 30 days of purchase, with the following exceptions:

• For copyright reasons, opened computer software and printed music will not be refunded. Defective or damaged items will be replaced with another copy.
  

• For health reasons, opened boxes of reeds cannot be returned.
  

• Any items returned without complete packaging or not in new condition (i.e. scratches or any signs of use) will be subject to a 15% restocking fee. This restocking fee also applies to any returned mouthpieces (regardless of condition or packaging) to help defray the cost of cleaning and sterilization.
  
  
• Instruments may be returned or exchanged within 1 week of purchase. Exchanges will receive full credit (less any shipping charges) towards any other instrument we have in stock. Returns for refund will be charged a 15% restocking fee.
  

• Special Order or customized items may not be returned.
  

• Shipping charges are non-refundable.

All other items may be returned for credit, exchange, or refund, either in person in our store or by return shipping. Please contact us to make arrangements.